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Identify and Define the Problem with Business Analysis
Welcome to the Course!
Introducing the Student Workbook (2:55)
Course Kickoff and Overview (2:36)
Are you new to The BA Guide eLearning platform?
The BA Guide's Business Analysis Process Explained (1:58)
Why Identify the Problem at All? (1:18)
Key Terms Defined - Needs, Project, Value (1:21)
Business Analyst Glossary of Terms + Download (2:50)
The End Goal (1:13)
IMPORTANT LINKS - Please review and bookmark
Problem Identification
Problem Identification Initiation (1:34)
Focus on the Problem (1:28)
Get to the Root (1:44)
Setting the Stage for the Remainder of the Course (3:19)
Problem Identification: Observation Technique
Observation Technique: Key Concepts (2:29)
Observation Technique: Mini-Activity (2:04)
Observation Technique: Active Observation (2:21)
Observation Technique: Passive Observation (5:37)
Observation Technique: Participatory Observation (3:45)
Observation Technique: What Are You Looking For? (4:51)
Observation Technique: Planning an Observation (6:31)
Planning for an Unnoticed Observation
Observation Technique: Executing an Observation (5:38)
Observation Technique: Documentation Template (1:18)
Observation Technique: Validate Your Understanding
Problem Identification: Interview Technique
Term Explained: Waterfall
Interview Technique: Overview and Benefits (2:04)
Interview Technique: Cautions (3:13)
Interview Technique: Types (4:16)
Interview Technique: Planning Overview (1:34)
Interview Technique: Planning Questions (3:24)
Interview Technique: Planning Time (3:16)
Interview Technique: Recording the Session (3:33)
Interview Technique: Planning Location (5:10)
Interview Technique: Finalize Planning (2:02)
Interview Technique: Conduct the Interview (6:33)
Interview Technique: Documentation Template (2:21)
Interview Technique: Validate Your Understanding
Problem Identification: Survey Technique + Additional Tools
Survey Technique: Overview, Benefits, and Cautions (4:02)
Survey Technique: Types of Questions (2:25)
Survey Technique: Overcoming Common Challenges (4:41)
Survey Technique: Plan Your Way to Success (6:04)
Survey Technique: Post Planning (1:32)
Survey Technique: Documentation Template (3:29)
Survey Technique: Validate Your Understanding
Additional Tools (7:08)
Making Things Practical + Root Cause Analysis
Choosing a Technique (2:46)
Bob's Towing Example: Choosing a Technique (2:53)
Root Cause: Five Whys (4:12)
Root Cause: Fishbone (2:03)
Bob's Towing Example: Transitioning Back to the Example (0:37)
Bob's Towing Example: Interview Prep (Part 1 of 2) (6:55)
Bob's Towing Example: Interview Prep (Part 2 of 2) (5:23)
Bob's Towing Example: Conduct Interview + Fishbone Example (6:50)
Bob's Towing Example: Finishing the Fishbone (6:59)
Bob's Towing Example: Researching Prank Calls Cause Category (2:39)
Bob's Towing Example: Choosing the Next Technique (1:42)
Bob's Towing Example: Observation Prep (4:11)
Bob's Towing Example: Conduct Observation (3:52)
Bob's Towing Example: Root Problem Identified (2:31)
Not Planning Every Detail is Okay (3:46)
Choosing a Technique - Test Your Skills
Determining Value
Reaffirming the Concept of Value + How to Determine (5:49)
Project Proposal + Gaining Approval
Project Proposal Basics (2:28)
Project Proposal Sections (3:29)
Introducing the Project Proposal Template (0:35)
Bob's Towing Example: Project Proposal (8:16)
Gaining Project Approval: Sponsor (5:42)
Gaining Project Approval: Governance (2:39)
Project Proposal + Gaining Approval: Validate Your Understanding
Wrapping Things Up
Course Recap (1:51)
Bonus Lecture: Next Steps
Bob's Towing Example: Project Proposal
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